FAQs
General
How do I install the cartridge?
How do I install the cartridge?
Like any other cartridges, our cartridges are installed the same. Just follow the directions that came with your printer and you will be able print just fine.
How do I replace the drum unit for my printer?
How do I replace the drum unit for my printer?
To replace the drum unit, follow the instructions that came in the box. If you experience and trouble contact us at 905-804-0917
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the Canada. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Shipping time is based on your location. During checkout it will be shown to you.